Shipping policy

Delivery and Shipping

We aim to dispatch all standard orders within the timeframe specified during the checkout process. For custom or made-to-order items, production times will vary, and these will be communicated at the time of purchase.

Wherever possible we recycle packaging, so your package may not look pristine, but the item will be well protected.  We use Evri or Royal Mail to post items.  Delivery fees and times depend on the weight / size of the item and your location. 

When purchasing heavy items, such as furniture the website states that delivery will be agreed post purchase and will be at additional cost.  Furniture can be collected in person, delivered by Suzie Catlin Designs (if local) or couriered, whichever is the method of choice.  While Suzie Catlin Designs is not responsible for delays caused by courier services, we will assist in resolving any issues that arise.